Social Media Customer Service Representative - Bilingual Spanish

Bilingual Spanish Social Media Customer Service Representative

**Work From Home**

**Equipment Provided**

If you are a Master of Social Media with incredible customer service and problem-solving skills, we are looking for you to join our team! You will be responsible for helping customers by providing product and service information and resolving any issues via social and e-commerce channels.

Responsibilities:

Provide information about clients products and services via online channels

Respond to online reviews based on the documented criteria and response thresholds

Become a brand ambassador and communicate in the brands voice

Research and answer consumer questions posted to the Q&A section of various merchant sites

Maintain and update a library of approved responses for consumer interactions

Identify and react to social trends and high priority issues

Measure, track and report on interaction success metrics

Knowledge, Skills, and Abilities:

Previous experience in customer service or a customer-focused field

Experience with online and social media platforms (both professional and personal)

Ability to craft appropriate consumer responses

Attention to detail, time management skills and exceptional initiative & follow-up skills

Ability to prioritize, multitask and work independently

Positive and professional demeanor

Excellent written and verbal communication skills in both English and Spanish

Required Education: Minimum Associates degree (Bachelors degree preferred)

Why Us?
We hire & develop great people and inspire our employees to be their best
Weve elevated the customer service model to build brand loyalty
We nurture a network of business partners to bring the best solutions to our clients

EEO Statement:
ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state or local law.