Product Team Lead

Job Summary:

As a Product Team Lead at Medefy Health you will be responsible for the overall product design and function.  As a Product Owner, you will play a pivotal role in driving the success of our products. This role requires someone to roll up their sleeves, dive into the details, and lead cross-functional teams to deliver high-impact solutions. You will be the bridge between our customers, development teams, and various stakeholders, ensuring that our products not only meet but exceed user expectations. 

About our awesome company, Medefy Health...

Medefy Health (www.Medefy.com) is a leading SaaS benefits navigation company, dedicated to simplifying the way employees’ access and utilize their benefits. Our mission is to drive better health and financial outcomes for our users while supporting HR teams and broker partners with seamless, data-driven solutions. 

Our company is headquartered in Tulsa, OK. We’re proud to be Oklahoma’s #1 fastest-growing company and rated by Inc. Magazine as the 37th fastest-growing tech company and the 288th fastest-growing company overall in the USA, and our story is still being written!

Healthcare is only getting more complicated, and more expensive, for employers and their employees. This is where Medefy Health comes in. We’re on a mission to eliminate the stress on hard-working families caused by an impossible to navigate healthcare system. All while saving them, and their employers, a significant amount of time and money. We demolish barriers between healthcare and the people who need it, and we need your help to further our mission!

Job Duties & Responsibilities:

Product Strategy: 

• Collaborate with stakeholders to define and refine the product vision and strategy. 
• Develop a deep understanding of customer needs and pain points. 

Product Development: 

• Work closely with development teams, providing clear and detailed product requirements. 
• Create and maintain the product backlog, prioritizing features based on business value and customer impact. 
• Act as the point of contact for all product-related queries during the development lifecycle. 

Cross-Functional Collaboration: 

• Facilitate communication between design, engineering, marketing, and customer support teams. 
• Conduct regular sprint reviews, retrospectives, and planning sessions to ensure alignment and continuous improvement. 

Hands-On Approach: 

• Dive into the details, be hands-on, and proactively address challenges that arise during development. 
• Demonstrate a strong technical understanding to effectively communicate with the development team. 

Quality Assurance: 

• Ensure the delivered product meets high-quality standards and aligns with the defined acceptance criteria. 
• Conduct thorough testing and validation to guarantee a seamless user experience. 

User Experience: 

• Collaborate with UX/UI designers to create intuitive and visually appealing product interfaces. 
• Advocate for a user-centric approach throughout the product development lifecycle. 

Performs other duties as assigned. 

You must have at least the following: 

• Bachelor's degree in a relevant field 
• Proven experience as a Product Owner or similar role in a SaaS environment 
• Strong technical background with the ability to understand and discuss technical concepts 
• Exceptional communication and interpersonal skills 
• Experience with Agile methodologies and tools 
• Tech savvy 

It would be great if you have:

• MBA or advanced degree is a plus. 
• 2+ years’ experience in any of the following areas: health insurance, employee benefits, insurance brokerage, HR, telemedicine, general healthcare 

Supervisory Duties: Supervises Product Team & Project Management Team

Travel Requirements Percentage:  None- 0%

Physical and Mental Requirements:

Remote Work Environment: This position is performed remotely in a home-office setting. The employee must ensure a quiet, private workspace free from distractions and suitable for video conferencing and focused work. A reliable high-speed internet connection is required.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer (up to 8+ hours per day).
• Frequent use of a computer keyboard, mouse, and screen; ability to type at least 55 WPM.
• Occasional movement within the home office environment (e.g., retrieving office supplies or documents).
• Vision abilities required include close vision for computer use and reading documentation, with or without corrective lenses.
• Occasional light lifting of materials (up to 15 lbs), such as a laptop or office equipment, may be required.

Communication Requirements:

• Must be able to communicate effectively in English using written and verbal channels (email, chat, video conferencing, phone).
• Must be able to read and interpret complex written information such as healthcare documentation, performance reports, and company procedures.
• Must be responsive and present during scheduled working hours and team communications, including virtual meetings and collaboration platforms.

Cognitive and Emotional Demands:

• Ability to manage multiple complex tasks and competing priorities in a high-paced environment.
• Strong critical thinking and decision-making skills with attention to detail.
• Ability to exercise independent judgment and problem-solving under time constraints.
• Must be able to adapt quickly to changing workflows, operational needs, and team dynamics.
• Must maintain a high level of confidentiality and discretion in handling sensitive information.
• Requires emotional resilience, especially when assisting users in distress or resolving escalated member concerns.
• Must be able to maintain composure and a professional demeanor under pressure.

Work Schedule & Attendance:

• Must be punctual, dependable, with potential for on-call duties as needed.
• Must maintain regular attendance and meet performance expectations without direct on-site supervision.

**Job description is not a comprehensive listing of all the activities, duties or responsibilities that are required of the employee.  Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.