Job Description

The Onsite Support Specialist is responsible for supporting the HealthSource Global (HSG) Operations team during work stoppage events.

By enlisting, onsite support members get deployed with as little as 3 days’ notice once paired for an assignment. Assignments can last anywhere from 5 to 12 days, potentially shorter or longer depending on the scale of the event.  

This would be an as needed worker, similar to per Diem or On Call work. We cannot guarantee schedule or hours and you will only work when you are paired on an assignment.

Job Tasks: 

• On-Site role assignment will be determined at the time of a work stoppage event, and may include one of the following tasks:
  • Housing: assists with housing assignments and support clinicians for the duration of the event, collecting folios daily to review for accuracy
  • Transportation: assists travelers loading and exiting the designated transportation vehicles using HSG technology, communicates and coordinates with travel vendor drivers.
  • Travel: communicates and/or arranges necessary travel needs for clinicians including airline, rental car, and any other required modes of transportation.
  • Reconciliation: gathers all invoices and maintains accurate records related to spend supporting the event.
• Maintains customer-focused, professional communication and effective response-time with Clinicians, Department team members, Operations Leaders, and Recruiters on an on-going basis.
• Address requests, resolve complaints and issues with a service-oriented mindset.
• Assists other On-Site Support Specialists during times of fluctuating workloads to meet department goals.
• Other tasks and duties as assigned.

Our Onsite Support members set up at base command (typically a local hotel near facilities) and help with making sure the traveling healthcare providers can get checked in to their hotels, receive transportation to the facility they are going to be working at, receive payment for their services and have a dedicated support system for any questions or concerns they may have on the project. 

Internal Customers & Partners

• Operations
• Recruitment
• Credentialing
• Client Accounts Receivable
• Payroll/Accounting

External Customers

• Clinicians
• Hotel, Transportation, and Air Vendors
• Client Facilities

Systems

• Concur
• UltiPro
• Proprietary Candidate/Client Database (e.g. V2)
• Microsoft 365 (Outlook, Word, Excel, SharePoint, Teams)

Minimum Education/Certifications: 

• HS Diploma or equivalent

Preferred Education/Certifications:

• College coursework or degree (AA/BA, etc)

Minimum Experience: 

• 2 years in a fast paced, externally facing customer support department, with preferred emphasis in travel, customer service, or sales operations.

Work Environment / Physical Requirements

• Work is performed onsite in a hub location and requires travel
• Team Members must have the ability to operate standard office equipment and keyboards

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN Healthcare, our diversity, equity, and inclusion philosophy is grounded in the belief that we should respect all voices, seek different perspectives, and succeed when we act together as a positive force for all of humanity. AMN Healthcare strives to foster a workplace of belonging where all team members can be their authentic selves, where we can apply our collective skills to innovate solutions that empower the future of care. AMN Healthcare is an equal opportunity employer.

Pay Rate

Final pay rate is dependent on experience, training, education, and location.