As a Business Development Manager , you will be responsible for engaging with sales leads and potential new customers on a frequent basis, building a close working relationship with them, understanding their business and their needs to allow us to tailor our product and service offer in a way that will deliver sales success.
As the ‘face’ of Sigmatex, you will be expected to represent our company in a professional, respectful and attentive way, providing feedback to the business on opportunities, market trends, account performance and taking ownership of opportunities, driving activities with a sense of urgency until a successful outcome is achieved.
As the ‘voice of the new customer’ you will be accountable for representing their interests and raising the profile of each customer within Sigmatex ensuring the appropriate level of focus is provided to achieve objectives.
Role responsibilities:
- Build rapport and a strong working relationship with all of your designated leads, convert them from lead to customer and transition to the corresponding key account/customer service person.
- Create a network of connections within each business covering their business strategy, sales pipelines, commercial, procurement and financial teams.
- Achieve agreed targets for customers visits, attendance at exhibitions and trade events, and deliver new business growth targets.
- Update business development funnel/CRM on a daily basis with the latest information on each opportunity.
- Work closely with our internal teams to ensure our service level matches our prospective customers’ expectations.
- Complete customer visits and meetings on a frequent basis as deemed necessary to fulfil the requirements of the role (this includes virtual meetings)
- Participate in internal sales strategy meetings, contributing with market and opportunity insights
- Follow our internal processes for onboarding new customers, bringing new products through our NPI system, and general business management system (BMS - IATF) compliance
- Travel as necessary to include attendance at trade shows and conferences, marketing events, on site meetings and customer visits. Comply with our travel and expenses policy.
- Provide monthly reports, customer visit reports and maintain a relevant and up-to-date CRM system
- Working with cross functional teams to build and deliver sales opportunities
- Sales Forecasting for each potential and significant new business Opportunity
- Work closely with line manager to define strategies, opportunities and lead focus
- Lead by example and be a role model for behaviour, ensuring adherence to company policy and ways of working.
Person Specification
- Excellent customer service skills, with the ability to manage conflicting priorities
- Have a strong attention to detail and accuracy
- Demonstrate an ability to negotiate and influence others both internally and externally.
- Troubleshooting and problem solving approach to resolving customer issues and requests
- Degree or Further Education in Business re related subject desirable
- Proven experience in business development or sales role within in a technical or engineering sector.
- A background in a similar 2nd or 3rd tier supply chain business is desirable, though not essential. Potential sectors include; textile, automotive, consumables, technical FMCG.
- A blend of medium and long sales cycle experience, of a consultative nature, is highly desirable.