S

Marketplace Data Analyst

SoundWay
Work From Home
United States
Data Analyst
INTERVIEW:
  • An in-person interview may be required.
CLEARANCE:
  • Public Trust
    • Must be able to pass a U.S. Government Public Trust Background Investigation. Candidate must have lived in the United States continuously for the past three years (exceptions apply only for official overseas U.S. military duty).
WORK LOCATION:
  • Primarily “Remote Work,” with occasional requirements to conduct work in either Bethesda, MD or McLean, VA
TRAVEL:
  • None
JOB DESCRIPTION:
   SoundWay is seeking a Marketplace Data Analyst to serve as the “data investigator” for the Centers for Medicare & Medicaid Services (CMS) Federally Facilitated Marketplace (FFM or Marketplace). We are seeking a skilled Data Analyst to join our Agent Broker Consumer Quality Initiative (ABCQI) team. This role involves conducting data pulls, performing detailed analysis, and writing comprehensive reports and presentations regarding Agent Broker (AB) data and activities within the Federally Facilitated Marketplace (FFM). The Data Analyst will work closely with business and technical leads to support the initiative’s goals of improving the consumer, agent, and broker experience. This role pulls, queries, and analyzes Marketplace data — including Agent/Broker data — to answer operational, compliance, and fraud-related questions, transforming findings into actionable insights for both technical and non-technical audiences.
   The analyst will access and integrate data from multiple Marketplace systems, detect patterns and anomalies, and collaborate closely with the Marketplace Agent Broker Analyst to investigate potential fraud, waste, and abuse (FWA). You will work with policy, compliance, and technical teams to ensure data-driven recommendations lead to improved operations, risk mitigation, and enhanced consumer and broker experiences.
   This position requires deep technical expertise in querying and analyzing large structured and unstructured datasets, proficiency in executive reporting, strong data visualization skills, and a working knowledge of FFM/Marketplace operations and compliance requirements.
Key Responsibilities:
  • Data Collection, Cleansing & Analysis
    • Collect, process, and normalize data from Marketplace systems using tools such as New Relic, Splunk, Salesforce, Amazon Data Bricks, SAS, Redash, EDAP, Sandbox, Snowflake, MS Power BI, MarkLogic, XQuery, and JavaScript.
    • Access structured and unstructured datasets from sources such as Snowflake, Databricks, SAS, SQL, or MarkLogic.
    • Clean and integrate data from multiple systems (e.g., Salesforce for call center tickets, Splunk for logs, New Relic for performance metrics) for accurate analysis.
    • Utilize advanced data science, statistical, and mathematics techniques to interrogate data.
    • Interrogate data using advanced data science, statistical, and mathematics techniques, including machine learning, anomaly detection, and pattern recognition.
    • Manipulate large datasets to uncover trends, correlations, anomalies, and operational risks.
    • Analyze Agent/Broker data specifically to detect operational patterns and compliance issues..
  • Fraud, Waste & Abuse (FWA) Detection
    • Detect unusual broker and consumer activity such as:
      • High enrollment volumes from one broker in a short timeframe.
      • Multiple applications from the same IP or device.
      • Suspicious mid-year plan switching or duplicate enrollments.
    • Work closely with the Marketplace Agent Broker Analyst to confirm whether anomalies indicate identity theft, unauthorized enrollments, “churning” for commissions, or other violations.
    • Prepare detailed evidence packages with data queries, charts, and timelines for program integrity and enforcement review.
  • Reporting & Visualization
    • Write detailed and comprehensive reports on findings from data analysis.
    • Develop dashboards, reports, and real-time visualizations using Power BI, Tableau, or Redash to convey findings.
    • Produce executive-level reports that translate technical results into plain-language summaries for CMS leadership, compliance officers, and operational teams.
    • Present data in creative and visually compelling ways to communicate insights effectively.
    • Prepare and deliver presentations to both technical and non-technical stakeholders.
  • Collaboration & Recommendations
    • Work closely with the Agent Broker Consumer Quality Initiative (ABCQI) team, business and technical leads, and other stakeholders:
      • Ensure data analysis aligns with project objectives.
      • Deliver requested analysis accurately and on time.
      • Provide data-driven recommendations to support decision-making processes.
      • Collaborate with other team members to integrate data insights into project plans and strategies.
    • Provide actionable, data-driven recommendations to support decision-making, operational improvements, policy updates, and technical changes.
    • Collaborate with other team members to integrate data insights into project plans and strategies.
    • Provide data-driven recommendations to support decision-making processes. Collaborate with other team members to integrate data insights into project plans and strategies.
    • Partner with system developers to share analytical insights that support enhancements or close compliance loopholes.
    • Work alongside the Agent Broker Analyst to ensure analytical findings result in operational actions and, when necessary, enforcement measures.
QUALIFICATIONS:
  • Education:
    • Bachelor’s degree in Data Science, Statistics, Computer Science, Mathematics, or a related field.
      • Waiver: An additional four (4) years of relevant experience may be substituted for a bachelor’s degree.
  • Certification(s):
    • Required: None.
    • Preferred: Certifications in data analytics platforms or tools (e.g., Power BI, Tableau, AWS Certified Data Analytics, SAS Certified Specialist, Splunk Core Certified User).
  • Experience:
    • Minimum Years Experience:
      • 5 years in data analytics or data science.
    • Must have experience in/with:
      • Supporting, having supported, or demonstrating familiarity with the FFM/Marketplace and/or health insurance industry.
      • Working with Marketplace data and related tools, including New Relic, Splunk, Salesforce, Amazon Data Bricks, SAS, Sandbox, Snowflake, MS Power BI, MarkLogic, Redash, and Tableau.
      • Cleaning, transforming, manipulating, and analyzing large datasets to identify operational patterns, trends, correlations, anomalies, and compliance risks.
      • Applying advanced data science, statistical, and mathematical techniques to interrogate data, with proficiency in SQL, Python, R, Scala, or SAS.
      • Detecting and analyzing anomalies, leading indicators, and KPIs to support operational and compliance objectives.
      • Developing Big Data solutions, particularly in machine learning and natural language processing (NLP).
      • Creating consulting and executive-level reports and delivering data in visually compelling, creative formats for both technical and non-technical audiences.
      • Demonstrating strong analytical, problem-solving, and critical thinking skills.
      • Communicating effectively and working collaboratively in a team-oriented environment...
    • Nice-to-Have (but not “required”):
      • Experience using natural language processing (NLP) or machine learning in data analysis workflows.
      • Understanding of data governance, quality assurance, and privacy best practices in a federal environment.
      • Working knowledge of Redash, EDAP, and data modeling tools.
  • Professional Attributes:  We are seeking someone who embodies the following professional attributes and values:
    • Integrity & Accountability: Demonstrates honesty, takes responsibility for actions, and consistently upholds high ethical and professional standards.
    • Respect & Inclusion: Treats others with dignity and fairness, valuing diverse perspectives to foster an inclusive and collaborative work environment.
    • Effective Communication: Conveys information clearly, professionally, and promptly, ensuring accuracy and completeness the first time.
    • Interpersonal Skills: Builds positive relationships, maintains a courteous demeanor, and promotes a cooperative and respectful workplace culture.
    • Continuous Improvement: Proactively seeks growth through feedback, self-reflection, and professional development to enhance skills and performance.
​​​​​EQUAL OPPORTUNITY EMPLOYER: 

SoundWay is an Equal Opportunity Employer (EOE). We welcome and respect individuals of all backgrounds and do not discriminate based on race, religion, age, gender, disability, veteran status, or any other protected class. We are committed to providing a fair, supportive, and respectful workplace where every team member has the opportunity to succeed.
 

ABOUT SOUNDWAY:

Founded in 2011 by a service-disabled U.S. Army veteran, SoundWay is a SBA-certified HUBZone, Service-Disabled Veteran-Owned Small Business (SDVOSB), and Woman-Owned Small Business (WOSB). We provide Information Technology, Cybersecurity, and Mission Support services to U.S. federal agencies—including the DoD, Intelligence Community, and civilian agencies—as well as to businesses that serve government customers.

We are recognized as one of 2023’s Top 250 Managed Security Services Providers (MSSP) and are a Cyber-AB Authorized C3PAO—one of fewer than 50 nationwide. Our flagship managed service, CAMO (CMMC Adaptive and Managed Operations), offers a cost-effective, subscription-based approach to achieving and maintaining CMMC compliance.

SoundWay Capabilities:

  • Cybersecurity Compliance – CMMC, NIST SP 800-171, FAR 52.204-21

  • IT Professional Services – Cloud (AWS, Azure), systems/software engineering, DevOps, database solutions, integration, and administration.

  • Mission Support Services – Human capital planning, intelligence lifecycle support, knowledge management, and more.

Benefits:

  • SoundWay pays 100% of the employee premium for:

    • Medical, Dental, and Vision Insurance  (Note: partially covers the cost of adding dependents)

    • Short- and Long-Term Disability Insurance

    • Basic Life Insurance

    • Employee Assistance Program

    • Identity Theft Protection

  • Additional benefits include:

    • 10 Paid Holidays per Year

    • Paid Time Off (combined vacation & sick time)

    • Matching 401(k) Retirement Plan

    • Flexible Spending Account (FSA)

    • Professional Development Funds

  • Perks:

    • Flexible Work Schedules

    • $2,000+ Employee Referral Bonus

    • Recognition Awards & SWAG

    • “Giving Back” Sponsorships for Employee-Nominated Cause

JOIN US:
Bring your expertise to a team driven by service, excellence, and impact. Apply now and let your skills shine in a welcoming and high-performing environment.

Apply Now
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