Lead UX Designer

Job Description

Job Summary:

The Lead User Experience Designer will utilize user experience design, interaction design, and research to elevate the company's KeepStock platform—our customer inventory management solution. This role will be key in crafting seamless, intuitive experiences across our suite of enterprise tools and customer-facing applications on web, mobile, and device platforms.

Key Responsibilities:

• Work with Product Managers, Engineers, Architects, QA, and other members of the UX team to design experiences for customers and our internal users
• Collaborate with other UX and UI Designers to align patterns, priorities, and cross-functional experiences
• Facilitate discussions with users and partners to define experience needs
• Create early-stage concepts to facilitate discussion, feedback, and alignment
• Translate requirements and user needs into tangible interaction designs through detailed user flows and annotated wireframes
• Understand technical and business constraints to scale designs for iterative release, ensuring user needs are met in each iteration
• Evaluate current experiences and provide recommendations for improvement
• Communicate design decisions, rationale, and direction when presenting work
• Develop detailed documentation for design deliverables and standards
• Conduct evaluative user testing, secondary research, and session replay analysis to improve experiences

Required Skills and Experience:

• 5+ years of demonstrated UX experience working with Agile product teams; enterprise B2B experience preferred
• Formal education in Human Centered Design, Design Methods, Human-Computer Interaction (HCI) or related field, or equivalent experience
• Experience designing and solving problems for complex business processes
• A deep understanding of design, usability, and research principles and best practices
• Proficiency in a selection of common wireframing, design, and testing tools
• Experience designing for complex internal tools
• Experience using and contributing to pattern libraries and design systems
• Strong communication, facilitation, and collaboration skills
• Experience designing for responsive web solutions
• Initiative to plan and execute work
• Work samples that show how you break down complexity, empathize with the user, and balance user needs, requirements, and technical considerations
• Prior experience with e-commerce, inventory management, or physical product UI is all a plus