Ncite Partners is currently partnering with manufacturing company that is looking for a Customer Service Supervisor to join their team. This individual will provide customer support to commercial clients and provide administrative and operational support to the sales team.
Highlights
- Manage the full customer service process from initial inquiry to payment, ensuring high-quality customer experience.
- Partner with Regional Sales Managers to meet revenue, profit, and margin goals while supporting pricing strategies.
- Oversee quotations, contracts, and pricing communications to drive sales and customer satisfaction.
The Company
This plastics manufacturing company has been in business for over 50 years and operates four plants across the United States. While part of a larger multinational organization, they maintain the close-knit, agile culture of a smaller company—paired with the stability, resources, and long-term security of a global enterprise
The Role
- Develop, maintain, and manage customer quotations, contracts, and pricing master data.
- Communicate pricing, changes, and conduct pricing to sales teams, customers, and trade partners.
- Negotiate project quotations and job bids as needed to secure business.
- Enter and expedite sales orders, resolve service issues, and process credits, debits, RANs, and replacements.
- Monitor back-orders and late orders, provide availability updates, and maintain complaint records.
- Conduct competitive pricing analysis, maintain market intelligence, and identify new sales opportunities through data analysis.
Qualifications
- Bachelor’s degree is preferred.
- Sales administrative and/or customer service experience for a manufacturing company is preferred.
- SAP experience is highly preferred.