* Remote role (close proximity to San Antonio, TX preferred)
* Worldwide travel is a requirement
Summary:
AC4S is seeking a dedicated Case Services Manager to join their team. In this role you will synchronize with the care delivery team, ensuring personalized, trauma-informed support for each returnee. Oversees all intake, assessment, and service delivery from arrival through the end of the one-year support period.
Principal Duties and Responsibilities:
- Coordinates with case workers supporting repatriated individuals.
- Develop individualized support and reintegration plans tailored to each returnee’s needs.
- Coordinate intake, assessments, and referrals for medical, mental health, legal, and logistical support.
- Monitor case progression, outcomes, and ensure services are timely and effective.
- Maintain records, ensure compliance with privacy laws and DoS standards.
- Engage external support agencies and manage coordination with family members.
- Directs care for returnees, ensuring intake, assessment, and follow-on support are executed flawlessly.
- Coordinates with field staff for arrivals and urgent needs.
- Tracks case milestones, escalates high-risk or complex needs, and ensures wraparound services.
- Provides leadership for documentation, privacy compliance, and care standards.
- Ensures post-case closure transitions to long-term support programs.
Skills and Qualification Requirements:
- Masters degree or 10-12 years experience may be substituted for degree requirement
- US Citizen and reside in the US
- Eligible for a Secret Clearance
- Able to work an alternative schedule to ensure 24/7/365 operations.
- Able to travel worldwide, as needed
- Able to use office computers and equipment, telephones, radios, Microsoft Office suite of tools, Web Based Applications, electronic spreadsheets and database analysis, outputs, and reporting, virtual data sharing platforms (e.g., SharePoint, Teams, etc.) and other forms of remote work-sharing tools.
Physical Requirements:
- Must be able to sit, stand, and work at a computer for long periods of time.
- Ability up to lift 25lbs on occasion, stretching, climbing stairs, and walking
Hui Huliau and its subsidiaries are participants of E-Verify.
Hui Huliau and its subsidiaries are drug free workplaces.
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