Wholesale Production Manager

Why Deephaven Mortgage?

Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.

We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting. 

Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners.
Deephaven’s headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please visit www.deephavenmortgage.com or email us at info@deephavenmortgage.com .

Job Overview

We are seeking a skilled Wholesale Operations Team Leader to manage the day-to-day production. The ideal candidate will build a culture of teamwork, mutual support, and high performance while ensuring that loan operations are completed efficiently, accurately, and in compliance with regulatory requirements.

What You’ll Do

• Lead a Wholesale Operations team

• Foster a culture of teamwork, collaboration, and mutual support

• Provide daily oversight to ensure loans are completed according to established policies, procedures, and regulatory requirements (TRID, federal, and state)

• Manage the daily loan pipeline to ensure timely closings or disposition of loans

• Work closely with team members to ensure they deliver exceptional service and meet partner expectations

• Assist in handling loan-level questions and issues, providing guidance on updated mortgage origination and compliance standards

• Partner with internal staff (Underwriters, AMs, AEs, Closers, Operations Management, etc.) and our brokers throughout the loan origination process for efficient, quality closings

• Collaborate with underwriting management throughout the loan process

• Work with vendors and various departments to streamline processes, enhance quality, and assess risk

• Assist in the preparation and dissemination of updated mortgage origination and compliance standards

What We Need

• Proven experience in loan operations, underwriting, or related fields.

• Strong leadership skills.

• Comprehensive knowledge of TRID, federal, and state regulatory requirements.

• Excellent problem-solving skills and attention to detail.

• Strong communication and collaboration skills.

• Strives for accuracy and pays close attention to detail

• Enjoys building strong relationships with customers and team-members

• Promotes company values while providing optimal customer service

• Thrives in a fast-paced environment while embracing change and innovation

Compensation: The base pay for this position is up to $100,000 per year, plus eligibility for a discretionary annual bonus.

Our Perks

Time to Recharge – Unlimited Responsible Time Off (RTO)
Future Finance Focused – Generous employer-matched 401(k) plan
Community Connect– Philanthropy Committee that creates charitable initiatives
Health from Day One – Comprehensive health insurance starting on day one of employment
Family Matters – Competitive maternity and paternity leave
Culture & Celebrations – Culture Committee with team-building events and celebrations
Ideas Welcome – Encouraging thought leadership and innovation
Guidance & Growth – Mentorship opportunities for career development
Perk Up – Exclusive discounts on travel, tech, pets, legal, and more