Senior Manager, Incentives
Etherio Group
Work From Home
United States
Manager
SENIOR MANAGER, INCENTIVES
GENERAL SUMMARY
The Senior Manager of Incentives plays a pivotal role in delivering exceptional incentive travel experiences that surpass participant and client expectations. Reporting to the Incentive Leader, you will collaborate closely with the senior global travel team to research destinations, analyze global travel trends, manage reporting and travel documentation, and execute innovative incentive programs. This position involves overseeing multiple concurrent projects, engaging directly with clients, and providing onsite support for domestic and international events.
GENERAL SUMMARY
The Senior Manager of Incentives plays a pivotal role in delivering exceptional incentive travel experiences that surpass participant and client expectations. Reporting to the Incentive Leader, you will collaborate closely with the senior global travel team to research destinations, analyze global travel trends, manage reporting and travel documentation, and execute innovative incentive programs. This position involves overseeing multiple concurrent projects, engaging directly with clients, and providing onsite support for domestic and international events.
ESSENTIAL FUNCTIONS
- Develop comprehensive client and incentive timelines.
- Maintain and report on timelines, action items, and project progress.
- Conduct thorough research on destinations, activities, and global travel trends.
- Create compelling, cutting-edge presentations for clients.
- Identify, research, and engage potential suppliers to support events.
- Gather estimates and own budget planning and development.
- Ensure flawless handling of VIP travel arrangements.
- Deliver onsite support for events in domestic and international venues.
- Manage special events, such as dinners and special board meetings.
- Manage Destination Management Company (DMC) and supplier participation.
- Create and manage event registration, websites and event apps.
- Accurately maintain program-related data, records, and information to include rooming lists, pre/post event requests, activities, print management, on-site staffing and logistics documents.
- Proactively problem-solve issues before, during, and after events.
- Track budgets and actual expenses to ensure financial accuracy.
- Prepare reconciliation reports and collaborate with the Accounting Department to generate invoices.
- Other duties as assigned.
MINIMUM AND PREFERRED QUALIFICATIONS
- Bachelor's degree or equivalent professional experience.
- 7+ years of experience in meeting management and incentive trip planning/execution.
- Strong communication and networking skills, with proven ability to manage stakeholder relationships and expectations.
- Proficiency in project management and leadership.
- Proficient at using SharePoint, Outlook and Microsoft systems such as Teams, PowerPoint, Excel, and Word.
- Experience with Cvent event management software.
- Knowledge of destinations, hotels, and venues globally.
- Strong organizational skills, with the ability to multitask and prioritize effectively.
- Calm, flexible approach to handling stress and adapting to changing demands.
- International incentive travel experience.
- Luxury hotel experience.
- CMP preferred.
- Ability to provide strategic oversight and guidance for event strategies, including high-level awareness of event scale and scope.
- Solutions-oriented mindset, with creative problem-solving and innovative ideas for client events.
- Comfortable working in a team environment with frequent collaboration.
- Strategic decision-making capabilities.
WORKPLACE LOCATION REQUIREMENTS
- Remote or Hybrid (working as a combination of remote and in-office presence) as well as the possibility of being onsite at client and/or event locations.
TRAVEL REQUIREMENTS
- Ability to travel at least 30%
SCHEDULING REQUIREMENTS
- Requires flexibility in scheduling, such as the ability to work evenings and weekends to meet client, event, or company needs.
ESSENTIAL PHYSICAL FUNCTIONS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
- Must be able to remain either in a stationary position most of the time (such as when working in the office), while also being able to stand and/or move for the majority of the time (such as when executing events onsite).
- Need to lift, carry, push, or drag boxes or equipment up to 30 lbs.
- Frequently moves inside the office to access file cabinets, office machinery, etc.
- Need to adapt and function in various physical settings (for example, conference centers, indoor and outdoor spaces).
- Occasionally required to position self in a stooping, kneeling, or crouching manner.
- Frequently required to use hands or fingers, handle or feel objects, tools, machinery and computers.
- Frequently communicates with others and must be able to exchange accurate information in these situations.
- Frequently computers and other electronic equipment.
- The noise level in the office work environment is usually low to moderate, while the environments may be moderate to noisy.
- The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Etherio retains the right to change or assign other duties to this position.
About Etherio
At Etherio, we have a purpose that drives all we do: We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact. Every day, we deliver creative, customer-focused solutions for our corporate and association clients - one meeting, event, or membership experience at a time.
Whether in-person, virtual, or hybrid, we’re redefining event experiences. We’re also advancing the stories of a diverse set of local, national, and global associations and nonprofits. In everything we do, we start with understanding our clients’ “why.” Because we know that it’s not so much what they do, but why they do it that compels people to embrace and engage with products, organizations, and brands. We create value for our customers by delivering solutions that power relationships at scale.
Etherio nurtures and deepens the capabilities of our people. Here, we live our Core Values every day. Whether you work in our office or at another location, we're also committed to your learning and growth. Our goal is for you to feel empowered to work out loud with a diverse team of professionals who are learners and teachers together, enhancing each other's strengths. Our pace of work supports fast learning and freedom to think big.
Joining our team comes with perks that support you in your personal and professional journey.
Benefits include:
At Etherio, we have a purpose that drives all we do: We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact. Every day, we deliver creative, customer-focused solutions for our corporate and association clients - one meeting, event, or membership experience at a time.
Whether in-person, virtual, or hybrid, we’re redefining event experiences. We’re also advancing the stories of a diverse set of local, national, and global associations and nonprofits. In everything we do, we start with understanding our clients’ “why.” Because we know that it’s not so much what they do, but why they do it that compels people to embrace and engage with products, organizations, and brands. We create value for our customers by delivering solutions that power relationships at scale.
Etherio nurtures and deepens the capabilities of our people. Here, we live our Core Values every day. Whether you work in our office or at another location, we're also committed to your learning and growth. Our goal is for you to feel empowered to work out loud with a diverse team of professionals who are learners and teachers together, enhancing each other's strengths. Our pace of work supports fast learning and freedom to think big.
Joining our team comes with perks that support you in your personal and professional journey.
Benefits include:
- Medical, dental, vision, and more.
- 401(k) with matching.
- Generous paid time off.
- Flexible and hybrid work schedules.
Our approach has scored us many industry awards over our 30-year history, including 17 consecutive years on the CMI 25 – North America’s Top 25 Meeting & Incentive Companies. As leaders in the industry, we're always exploring new ways to solve challenges for our clients.
Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as Etherio employees.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Etherio retains the right to change or assign other duties to this position.
Etherio is an equal opportunity employer. We believe that the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging. The Firm does not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact hr@etherio.com.
Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as Etherio employees.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Etherio retains the right to change or assign other duties to this position.
Etherio is an equal opportunity employer. We believe that the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging. The Firm does not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact hr@etherio.com.