Position Summary:
The Human Resources Generalist provides day-to-day support to the People & Culture team in delivering effective P&C services across the organization. This entry-level role plays an integral part in supporting the employee experience throughout the lifecycle—from onboarding to offboarding—while helping ensure compliance with industry regulations and internal policies. In the fast-paced and highly regulated mortgage lending environment, this role will support key operational and employee-facing activities, assist with policy interpretation, contribute to employee relations efforts, and collaborate with HR Business Partners on people initiatives. The ideal candidate is detail-oriented, responsive, and motivated to grow a career in human resources within a service-oriented industry.
Qualifications:
- College degree in Human Resources, Business Administration, Communications, or a related field; equivalent combination of education and relevant experience will be considered.
- Administrative experience in human resources, employee relations, or business support function preferred.
- Strong written and verbal communication skills, with the ability to clearly convey information to employees and managers.
- Ability to handle confidential and sensitive matters with discretion, professionalism, and sound judgment.
- High attention to detail and strong organizational skills, with the ability to manage competing priorities.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); willingness and ability to learn new HR systems and tools (e.g., HRIS, performance management platforms).
- Familiarity with or interest in supporting HR processes such as employee onboarding, performance review cycles, policy interpretation, and compliance tracking.
- Ability to provide first-level guidance to employees and managers on routine HR inquiries, escalating more complex issues as appropriate.
- Strong interpersonal skills and a collaborative, service-oriented approach.
- Curiosity and eagerness to learn about HR strategy and how HR supports broader business goals.
Essential Job Functions include, but are not limited to:
- Provide support across core HR functions, including onboarding, employee lifecycle transactions, compliance documentation, and digital recordkeeping, with attention to risk mitigation and industry standards.
- Maintain accurate employee records in the HRIS and internal systems, ensuring data integrity and compliance with company policies and regulatory requirements relevant to the financial services industry.
- Serve as a trusted first point of contact for employees and managers regarding routine HR matters, policies, and procedures.
- Assist with gathering documentation and conducting initial research related to employee relations issues, escalating complex cases to senior HRBPs.
- Help facilitate the performance management process by scheduling feedback sessions, tracking goals, and supporting documentation efforts.
- Respond to routine employee inquiries regarding HR policies and procedures; escalate complex matters to HR Business Partners or appropriate team members.
- Follow up with employees and managers as needed.
- Support employee relations efforts by assisting HR Business Partners with documentation, meeting coordination, and follow-up related to coaching, performance discussions, and policy enforcement.
- Contribute to HR communications, including policy updates, employee announcements, and recognition initiatives.
- Help monitor employee trends through exit interviews, engagement surveys, and HRIS data to inform business decisions.
- Collaborate with HR operations to ensure accurate employee data management and compliance with regulatory requirements.
- Contribute to process improvements that enhance employee experience and team efficiency.
- Generate routine reports from the HRIS to support audits, and compliance checks.
- Help maintain up-to-date job descriptions, organizational charts, and internal process documentation.
- Participate in HR-driven strategic projects related to continuous improvement.
- Maintain strict confidentiality and professionalism when working with sensitive employee and company information.
This flexible job description may change at the employer’s discretion.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.
Working Conditions Information:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is often required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
This job description is not a contract of employment. The employer, in its sole discretion, may modify or adjust the position to meet the organization’s changing needs.
NFM Lending is an equal-opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. NFM believes success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
Additional Information:
The range provided reflects the expected compensation for this role and is considered a general guideline. Actual compensation will be decided based on factors such as geographic location, skills, education, experience assessed during the interview process, and internal pay equity. Compensation may also include incentives such as per-file bonuses and discretionary bonuses as applicable to the role.
In addition to a competitive compensation package, qualifying employees are eligible to participate in our Total Rewards program. Additional information can be found by clicking on the following link: Benefits and Total Rewards