Our client, a fast-growing organization in the healthcare/payor space, is seeking a Client Services Manager to oversee strategic client relationships and ensure seamless execution of programs for health plans and value-based care initiatives. This role focuses on managing deliverables, coordinating operations, and serving as the bridge between clients and internal teams.
Serve as the primary point of contact for assigned health plan and payer service clients.
Manage day-to-day client needs, ensuring deliverables are accurate, timely, and aligned with contractual commitments.
Coordinate cross-functional workflows — including member outreach, scheduling, field operations, and reporting — to keep programs on track.
Monitor program performance, flag risks early, and lead problem-solving to maintain service excellence.
Prepare and present client-facing reports, performance dashboards, and executive-level status updates.
Maintain detailed records of program milestones, communications, and deliverables.
Support onboarding and program launches for new clients, ensuring a smooth transition to steady-state operations.
Proven experience in healthcare account management, client services, or operations, ideally with a health plan, payer, or payer service organization.
Familiarity with value-based care models; experience with HEDIS/STAR quality measures, risk adjustment, or performance-based contracts is highly desirable.
Exceptional organizational skills with the ability to manage multiple initiatives simultaneously.
Strong written and verbal communication skills with the presence to lead client meetings and presentations.
Proficiency in Excel (pivot tables, VLOOKUP, formulas) and comfort working with reporting tools to analyze program trends.
Detail-oriented and thrives in fast-paced, deadline-driven environments.
Remote — must be available during standard U.S. business hours.
Base salary: $100,000 – $120,000 USD
Bonus potential
This position is ideal for someone who can own client relationships end-to-end, anticipate needs, and deliver measurable results for health plans and payer service organizations operating in value-based care.