Banking Customer Service Representative

Company Description

Job Description

Banking Customer Service Representative
This is a contract to perm opportunity.
This is an on-site opportunity located in Rhode Island.

About this position

We're looking for a Customer Service Representative to join a fast-paced banking environment, where you’ll be the first point of contact for customers. This role is perfect for someone who enjoys helping others, resolving issues, and working in a team-oriented setting. If you’re reliable, detail-oriented, and ready to make a difference in your community, this could be the opportunity for you.

Job Responsibilities

• Answer inbound customer calls regarding banking services, transactions, and account inquiries
• Assist customers with troubleshooting online banking or mobile app issues
• Provide account updates and help customers resolve any discrepancies
• Maintain accurate records of customer interactions
• Follow security and privacy protocols while handling sensitive information

Job Skills/Requirements

• Previous experience in customer service or call center environment preferred
• Strong communication skills, both verbal and written
• Comfortable using computer systems and learning new platforms
• Ability to remain calm and helpful in high-volume situations
• Must be dependable, detail-oriented, and a quick learner

Additional Information

• This is a 3-month contract with the opportunity to convert to full-time
• Monday–Friday schedule; standard banking hours
• On-site position in Rhode Island
• Great opportunity to grow your experience in the financial services industry
• Supportive work environment with on-the-job training provided

Pay Range

Pay Range: $20/hour

YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.